This document sets out how Knox Community Bank® Group safeguards your privacy. In this document, the Knox Community Bank® Group (‘we’, ‘our’ or ‘us’) includes all or any of the following:
This document has been developed to follow a ‘layered’ format which means that it offers layers of detail. You can therefore read as much or as little as you like and can find what you need quicker.
Knox Community Bank® Group recognises the importance of protecting your privacy. We are committed to ensuring the continued integrity and security of the personal information you entrust to us.
We appreciate that the success of our business is largely dependent upon a relationship of trust being established and maintained with past, current and prospective customers, shareholders and other individuals with whom we conduct business. We will therefore continue to collect and manage your personal information with a high degree of diligence and care.
Our aim is to comply at all times with the privacy laws (incorporating the Australian Privacy Principles) that apply to us. If you have a comment, query or complaint regarding a privacy matter, we encourage you to discuss it with us.
We usually collect personal information directly from you. Sometimes we collect information from you via our Website (“Website”).We collect personal information that includes details such as your:
When you visit our website, (“Website”), we will record information (such as your computer’s IP address and top level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit.
We use your personal information in order to:
To do this, we may disclose your personal information to organisations that carry out functions on our behalf. This may include for example mailing and printing houses, information technology service providers and professional advisers. Our agreements with these entities ensure this information is only used to carry out functions on our behalf.
We may also disclose your personal information to an individual or an organisation (a ‘third party’) if:
Your consent to a third party obtaining or accessing information may be implied from:
We may also use your personal information to tell you about other financial products and services we think you may be interested in. This may include products and services offered or distributed by us or the companies with which we are associated. You can opt out of receiving this information by emailing or calling one of our branches. We do not sell your personal information to third parties.
We provide services to a number of business partners and their customers. In order to provide these services, personal information may be used and exchanged. The information of these customers is given the same level of protection and treated in the same way as for our customers.
In most cases you can access your personal information held by us. If you believe that personal information we hold about you is inaccurate, out of date or incomplete, you should contact us by emailing or calling one of our branches.
We will promptly update your personal information that is inaccurate, out of date or incomplete. In some cases we may request you provide us with supporting documentation to amend the personal information we hold about you.
If we do not agree that your information is inaccurate, out of date or incomplete, we will give you a written notice including the reasons why we do not agree with you and how you can make a complaint.
You can opt out of receiving direct marketing material at any time by contacting us via email or calling one of our branches.
If you do opt out, we will continue to provide information in relation to any existing accounts or facilities only (including new features or products related to these accounts/facilities).
We use our best efforts to ensure that information received via our Website remains secured within our systems. We are regularly reviewing developments in online security; however, users should be aware that there are inherent risks in transmitting information across the internet.
The information is used in an aggregate form and generally no personal information is collected by the third party service provider. Our agreements with these third parties ensure this information is only used to carry out functions on our behalf, and if any personal information is collected the confidentiality of that information is maintained.
Most internet web browsers are pre-set to accept cookies to enable full use of websites that employ them. However, if you do not wish to receive any cookies on an internet web browser you may configure your browser to reject them or receive a warning when cookies are being used. In some instances, this may mean that you will not be able to use some or all of the services provided on our Website.
If you have concerns or wish to make a complaint regarding the handling of your personal information by us, please contact us via email at: firstname.lastname@example.org.
We will promptly investigate your complaint and notify you of the outcome.
Alternatively you may refer your complaint directly to the relevant External Dispute Resolution (EDR) scheme.
67 Stattion Street
Ferntree Gully Melbourne VIC 3156
You can find more information about privacy (including information about specific issues, answers to frequently asked questions and links to the 13 Australian Privacy Principles) on the Office of the Privacy Commissioner’s website at www.oaic.gov.au
Date of Publication – November 2018